My Home Page

The My Home page is what appears in context when you successfully log in to the program, and it serves as a snapshot of your appointments with the care provider. Note that your log in name appears in the banner at the top-left of the screen: e.g., Welcome Anyan Barghest in the example screen shot below.

Use the following descriptions and definitions to navigate the page.

Main Menu

The Main menu consists of a series of screen tabs that appears in the banner at the top of the Portal screens. Simply click a description to navigate to that page.

My Home (current page): Click this link to return to the home page.

Make an Appointment: Click this option to schedule an appointment.

A patient's ability to schedule their own appointments depends on how the care provider has configured the Portal. If this link does not appear, then either you don't have an active case or your provider only allows appointment requests. If it does appear, review the Help provided on the Make Appointment screen for instructions about how to proceed.

Request an Appointment: Click this link to request an appointment.

Account Maintenance: Click here to change your password, user name, contact information, or log in questions.

Help: Click this option to pull any Help that has been provided for the current screen. Alternatively, navigate the content of the Help using the Contents.

Logout: Click this link to exit the Patient Portal.

Upcoming Appointments

This panel lists any future appointments that you have currently scheduled. Appointments are listed in day, date, and time format.

View Appointments for Day

This panel is composed of a 3-month calendar that shows the current month and the two following months.

The current day is highlighted in yellow, as illustrated by February 3 in the example screen shot.
Any appointments that you have scheduled are displayed in a dark gray square with white text: for example, the February 7 appointment in the screen shot.

Appointment Details for [day, date]

The Appointment Details panel lists specific information about the appointments that are scheduled for the selected day. Click any date on the calendar to display any appointments that might have been scheduled for that date. Change calendar views by clicking the single and double arrows along the top of the calendar. The single arrows advance the calendar in three-month intervals.

Click any date on the calendar:

If the day does not have any scheduled appointments for you, the message will appear.

You have no appointments scheduled for this date

Dates that have appointments list them according to the day, date, and time for the selected day.

Click the downward facing arrow to expand the details of the appointments, as illustrated in the following screen shot.

If you have configured your display to do so, any procedures that have been scheduled for the appointments will be displayed in a bulleted list beneath the details of the appointment. See the account maintenance topic for a discussion.

Download Reminder

In addition to the appointment details, the Download Reminder option also appears on dates that have appointments. To create a reminder,

Click the link once. The Opening Reminder mm/dd/yyyy (i.e., for the selected date) screen will appear.

Choose whether to Open the file or Save it.
Click OK. Alternatively, click Cancel to abort the reminder.

Key Considerations

Reminder Reports list procedures and instructions that you (the patient) may need to be aware of concerning your appointment.
If you choose to open the letter, the report will be output to your screen using whatever version of Acrobat Reader you might have installed. Save or Print the file as needed.
If you do not have Acrobat Reader or if you have an old version, you may need to download it from Adobe's web site. This is a free program that is used to open PDF files.
Files that are saved are placed in whatever folder you have configured for your browser.

Cancel an Appointment

The ability to cancel appointments depends on how the care provider has configured their portal. They must provide cancellation reasons if they want users to be able to cancel their own appointments. If you find that you do not have this ability, it is because this care provider has not provided it. Consequently, you need to contact the provider directly to cancel the appointment. If you see the Cancel This Appointment link and need to cancel your appointment,

Click the link once. The Cancel Appointment screen will appear.

Reason for Canceling?: Click the drop-down to select a reason for the cancellation.
Would you like to talk about rescheduling this appointment?: The default answer is Yes, I would. Click the drop-down to choose No, I wouldn't.
Click Do Cancel to complete the cancellation. Click No Thanks! to abort the cancellation.
On cancellations, a pop-up will appear to confirm that the appointment was canceled. Click OK to continue.

The calendar will refresh to show the appointment was removed, but you may have to click the Refresh button on your browser to clear the appointment from your Upcoming Appointments panel.